I reached out when an online casino refused to pay out my grand national winning bet. The help and support from casino guru (Jana) was beyond anything I expected. They recognised I had done everything and more to warrant a fair withdrawal but the casino kept putting up moreAnd more complex requests and constantly moving the goalposts. Casino guru stepped in and not only helped me feel validated that I’d done nothing wrong.. they got me my winnings. As my electric wheelchair had developed a fault (stick drift) I needed a replacement control unit ordering which I can now do thanks to casino guru. Thank you Jana and all at casino guru. Highly recommend going to these guys if you need help or advise.

Really great site! My son recommended it to me and i played and won over 9,000!! I tried to do instant redeem and it only met meDo $3K as instant. All the others have been pending to my debit card for the last 2 says. I created a ticket but havent heard anything back. If they all go through like the other this is the definitely a site i will always play on from now on and maybe just 1 other. Thanks punt

Played for the first time tonight, uploaded $200 and cashed out $2,000! Highly recommend!!!!

Wide variety of games and quick customer service .I haven’t made my first withdrawal yet but the site is smooth and I don’t anticipate any problems

I have Lost 15 bitcoins here which had been my savings. My experience so far has been when I deposit a bitcoin I win at first, but then soon after I would start to lose and noticed a pattern. This has happened 3-4 times to me. I play mostly the slots and I deposit one bitcoin and win a bit at first, and feel like the odds are with me, but then it goes on a losing streak. So I may deposit a few more coins but I continue to keep losing. When I first wrote this post I received a reply from Birwo saying they are provably fair but the rate at which I lost my coins concerned them and that they would refund me 2x my losses on this losing streak once they verified it. They told me if I supplied them with my ID they would take a look and process the refund. When I spoke to a support rep at Birwo, he argued with me about what I was told on here and said that the only thing he would be willing to do is give me a small bonus, half a bitcoin, but I needed to gamble 16 bitcoins to get the bonus. The site has been reported as not being provably fair on some forums on the web, even though they have a little side widget which says they are, I'm pretty sure it doesn't actually work. Just do a search and I would recommend to stay away. They have already been dishonest with their reply on here not delivering what they said.